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InfraSight Software Corporation and SecureIT Consulting Group, Inc. announced the signing of a joint initiative agreement on March 23, 2023. The two parties will combine their strengths in software, data science, and professional services to help enterprises unify fragmented IT and financial data, enhance cloud cost visibility, and strengthen risk governance. According to forecasts from institutions such as Gartner, cloud spending is expected to grow by another 20% in 2023, and this collaboration aims to provide executives with clearer decision-making foundations.
Legion Technologies has received two industry recognitions for its Legion WFM platform: first, the Artificial Intelligence Excellence Award in the Automated Planning and Scheduling category from the Business Intelligence Group, and second, a place on the CB Insights 2023 Retail Tech 100 list in the Hourly Workforce Tools and Management category. CEO Sanish Mondkar stated that these honors affirm the critical role of AI and intelligent automation in workforce management.
TimeForge, an AI-driven labor management software provider for the restaurant and retail industries, announced an integration partnership with Rain. Rain's on-demand payment solution allows businesses to provide employees with instant access to earned wages at zero cost. This collaboration aims to help employers address current labor market challenges by enhancing employee financial well-being.
A 'mystery call' survey released by phone and chat service provider Moneypenny, covering 60 U.S. financial enterprises, shows that although most enterprises performed well in overall customer service, there were inconsistencies in greeting warmth, helpfulness, and call handling quality. Nearly half of the surveyed enterprises defaulted to voicemail, and three even let calls ring until disconnection; about three-quarters of enterprises received only 'poor' ratings for greeting, overall helpfulness, and warmth, with only three earning 'excellent' across all criteria. The fastest average answer time was 1 ring (7.7 seconds), while the slowest averaged 5 rings (35.13 seconds).
Allegis Global Solutions (AGS), a global leader in workforce solutions, unveiled a new brand identity and tagline, "The Human Enterprise," on April 12, 2023, aiming to highlight the strategic value driven by people. Company President Steve Schumacher and Global Marketing Director Lyndsay Westwood elaborated on the philosophy and vision behind the brand refresh. AGS also updated its website and emphasized its continued investment in workforce management, services procurement, and consulting.
On April 19, 2023, Skit.ai announced that its conversational voice AI solution has become the preferred choice in the U.S. accounts receivable management (ARM) industry. The solution supports automated, personalized, multi-turn collection calls, achieving 100% account reach and helping agencies address challenges such as stricter regulations, shrinking margins, and labor shortages.
Logisyn Advisors and Global Executive Solutions Group jointly released the white paper "Executive Search in Logistics M&A" on April 24, 2023, exploring the critical role of executive search in the M&A process within the logistics industry. The white paper points out that against the backdrop of continuous industry evolution, companies—whether in the early stages of M&A or in the integration phase—may face needs such as organizational restructuring and talent replenishment, making the involvement of professional recruitment advisors crucial to the success of the transaction.
The latest CFO.com survey shows that despite labor challenges and a potential recession, CFOs and business leaders are more confident in economic expansion for Q2 2023 and beyond. The survey covers 500 executives, most of whom expect revenue growth, but cost reduction remains a theme, with technology investment seen as key to easing workforce needs, while AI adoption is expected to expand, yet management must be mindful of supporting innovation to prevent talent attrition.
A survey commissioned by TravelBank and conducted by CFO Dive reveals that 71% of financial executives believe travel and expense management consumes too much time and effort, yet only 21% think this area most requires automation. The survey also found that 88% of financial executives believe fintech will become a significant growth driver in the next five years, and 73% worry that issues of employees violating travel policies will intensify as companies grow.
Moneypenny has launched a new Intake Service via VoiceNation to support accounting firms in converting new business leads. The service uses US-based call handlers to respond quickly to inquiries, qualify leads through tailored screening questions, and integrate with CRM systems, enabling in-house teams to focus on closing deals.