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Four Priorities on the 2023 CFO Agenda: FTI Consulting Global Survey Reveals

A global survey jointly released by FTI Consulting and CFO Dive shows that the 2023 CFO agenda focuses on four key priorities: streamlining operations, upgrading financial systems and data insights, focusing on talent and supporting technology, and strengthening ESG reporting and controls. Based on feedback from 304 senior finance executives, the survey reveals that inflation (77.3%) and cost of capital (76.7%) are the primary risk factors, while companies also face challenges such as data access and forecast accuracy.

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Moneypenny Launches Insolvency Support Line to Help Firms "Cut the Noise" During Process | CFO Dive

Outsourced communications provider Moneypenny has launched an Insolvency Support Line designed to handle the surge of calls from suppliers and customers following administrative announcements such as restructurings. The service aims to reduce disruptions for in-house teams, with an average small business insolvency generating 50-60 calls in the first two weeks, and high-profile cases receiving hundreds. Available in six and 12-month contracts, the line can be set up in 48 hours.

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Centime Cash Management Suite Receives NetSuite 'Built for NetSuite' Certification

Cash management solution provider Centime announced on March 14, 2023, that its SuiteApp, built on the Oracle NetSuite SuiteCloud platform, has received 'Built for NetSuite' certification. The application is designed to enhance cash flow forecasting, optimize accounts payable/receivable processes, and provide working capital credit lines of up to $250,000.

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InfraSight Partners with SecureIT to Help Enterprises Navigate Cloud Cost Uncertainty and Risk

InfraSight Software Corporation and SecureIT Consulting Group, Inc. announced the signing of a joint initiative agreement on March 23, 2023. The two parties will combine their strengths in software, data science, and professional services to help enterprises unify fragmented IT and financial data, enhance cloud cost visibility, and strengthen risk governance. According to forecasts from institutions such as Gartner, cloud spending is expected to grow by another 20% in 2023, and this collaboration aims to provide executives with clearer decision-making foundations.

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Legion Technologies Workforce Management Platform Receives Two More Industry Honors

Legion Technologies has received two industry recognitions for its Legion WFM platform: first, the Artificial Intelligence Excellence Award in the Automated Planning and Scheduling category from the Business Intelligence Group, and second, a place on the CB Insights 2023 Retail Tech 100 list in the Hourly Workforce Tools and Management category. CEO Sanish Mondkar stated that these honors affirm the critical role of AI and intelligent automation in workforce management.

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TimeForge Announces Integration Partnership with Rain to Provide On-Demand Pay for Restaurant and Retail Industries

TimeForge, an AI-driven labor management software provider for the restaurant and retail industries, announced an integration partnership with Rain. Rain's on-demand payment solution allows businesses to provide employees with instant access to earned wages at zero cost. This collaboration aims to help employers address current labor market challenges by enhancing employee financial well-being.

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Mystery Shopper Survey of Financial Enterprise Customer Service Hotlines: Service Still Has Room for Improvement

A 'mystery call' survey released by phone and chat service provider Moneypenny, covering 60 U.S. financial enterprises, shows that although most enterprises performed well in overall customer service, there were inconsistencies in greeting warmth, helpfulness, and call handling quality. Nearly half of the surveyed enterprises defaulted to voicemail, and three even let calls ring until disconnection; about three-quarters of enterprises received only 'poor' ratings for greeting, overall helpfulness, and warmth, with only three earning 'excellent' across all criteria. The fastest average answer time was 1 ring (7.7 seconds), while the slowest averaged 5 rings (35.13 seconds).

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Allegis Global Solutions Unveils New Brand Positioning "The Human Enterprise"

Allegis Global Solutions (AGS), a global leader in workforce solutions, unveiled a new brand identity and tagline, "The Human Enterprise," on April 12, 2023, aiming to highlight the strategic value driven by people. Company President Steve Schumacher and Global Marketing Director Lyndsay Westwood elaborated on the philosophy and vision behind the brand refresh. AGS also updated its website and emphasized its continued investment in workforce management, services procurement, and consulting.

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Skit.ai Reinvents the U.S. Accounts Receivable Management Industry with Scalable Conversational Voice AI Solutions

On April 19, 2023, Skit.ai announced that its conversational voice AI solution has become the preferred choice in the U.S. accounts receivable management (ARM) industry. The solution supports automated, personalized, multi-turn collection calls, achieving 100% account reach and helping agencies address challenges such as stricter regulations, shrinking margins, and labor shortages.

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The Role of Executive Search in the M&A Process: Logisyn and Global Executive Solutions Jointly Release New White Paper

Logisyn Advisors and Global Executive Solutions Group jointly released the white paper "Executive Search in Logistics M&A" on April 24, 2023, exploring the critical role of executive search in the M&A process within the logistics industry. The white paper points out that against the backdrop of continuous industry evolution, companies—whether in the early stages of M&A or in the integration phase—may face needs such as organizational restructuring and talent replenishment, making the involvement of professional recruitment advisors crucial to the success of the transaction.

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